PTAD launches Revised Service Charter on pension delivery

The Pension Transitional Arrangement Directorate (PTAD) on Wednesday, has unveiled its revised Service Charter at its Headquarters in Abuja, with the theme: “A Renewed Commitment to Service Excellence”.

In a statement released by the Directorate, while this launch reaffirms PTAD’s dedication to transparency, accountability, and excellence in delivering services under the Defined Benefit Pension Scheme (DBS).

The event was attended by the Minister of State for Finance, Dr. Doris Uzoka- Anite, the Director- General of National Pension Commission (PenCom), Ms. Omolola Oloworaran, alongside other distinguished stakeholders.
Their presence underscored the significance of this milestone, which reflects PTAD’s continuous drive to enhance pensioners’ experiences and reinforce public trust in government institutions.

In her address, Dr. Doris Uzoka-Anite commended PTAD for setting new standards in public service delivery.

She stressed that pensioners deserve unwavering commitment to their welfare and dignity, noting that the revised Service Charter serves as a vital instrument to strengthen confidence between pensioners and government institutions.
She further reaffirmed the Ministry’s steadfast commitment to supporting PTAD’s ongoing reforms.

Delivering her opening remarks, the Executive Secretary PTAD, Tolulope Odunaiya, described the revised service charter as more than a document.

She said, “It is a covenant with our pensioners and stakeholders,” emphasizing that it embodies PTAD’s determination to set clear standards, adopt innovation, and deliver services with empathy, timeliness, and professionalism.
The Director-General of PenCom, Ms. Omolola Oloworaran, in her goodwill message, praised PTAD’s collaborative spirit within Nigeria’s pension ecosystem.

She highlighted the role of service standards in strengthening transparency and efficiency, while noting that PTAD’s efforts complement PenCom’s mandate to safeguard pension assets and ensure the long-term sustainability of the pension system.

Additional goodwill messages from SERVICOM, the Public Complaints Commission (PCC), and representatives of pension unions further commended PTAD’s efforts, urging the Directorate to remain resolute in upholding its standards, responsibilities, and commitments to pensioners.

With the revised Service Charter, stakeholders were given a deeper insight into PTAD’s evolving service standards and the innovative measures being implemented to enrich the DBS pensioners service experience.