PTAD’s Odunaiya to Staff: Your dedication does not go unnoticed

The Pension Transition Arrangements Directorate (PTAD) Executives Secretary, Tolulope Odunaiya has appreciated the staff for relentless efforts and dedication to deliver outstanding services for esteemed pensioners.

Odunaiya, ably represented by the Director of Corporate Service Department, Mr Kabiru Yusuf, during the opening ceremony of Customer Service Week in Abuja on Monday expressed her deepest gratitude, adding that PTAD’s success story from the inception to date, confirms the staff exceptional capabilities.

According to her, “To our committed, innovative, relentless, on-time, dedicated team members of PTAD. Can you clap for yourself, please? There is a proverb that says that when a soup is sweet, it is because the ingredients are complete and it is well cooked.
“Whatever meal that we dish out to our pensioners, as they cook for every one of you here, and their colleagues that are scattered across the country and across Nigeria, I want to use this opportunity to thank you”.

“Your work behind the scenes and in leadership roles, this represents a representation of you. You are the engine of our service culture.

“The success of PTAD’s past years, from the inception to the dates when we launched our renewed service charter, to handling complex enquiries with grace, confirms your exceptional capabilities.
“Your resilience, empathy, and commitment to finding solutions for every pensioner’s complaints are truly inspiring. Please know that your dedication does not go unnoticed.

“I want to express my deepest gratitude for your hard work and dedication. Your commitment to providing outstanding service is the backbone of the success that you have achieved over the years. I am incredibly proud of the passion and professionalism you demonstrate every day”, the ES said.

Speaking on this year’s theme: “Mission Possible”, she said it perfectly captures commitment, ingenuity, and relentless drive demonstrated within the Directorate every single day and reflects their belief that no challenge is too great when unite their passion, expertise, and focus on delivering unparalleled value.
Odunaiya also commended the esteemed pensioners, adding that their trust and loyalty inspire the Directorate every day.

“We are grateful for the opportunity to serve you and are dedicated to ensuring that your experiences with us are not only satisfactory but exceptional.

“Your feedback drives our continuous improvement and we remain committed to delivering services that meet and exceed your expectations on a daily basis.
“We are dedicated to ensuring that your experience with us remains seamless, excellent, and continually improving. Thank you for being our partners in this journey. Please be assured that your labor shall not be in vain”, the ES promised.

While recognizing the stakeholders relentless efforts, Odunaiya said that PTAD’s achievements are built on the foundation of strong partnership which she said confirmed the implementation of N32,000 pension increment paid in September.

She applauded the Office of Director- General of the Federation, the Federal Ministry of Finance, Budget Office of the Federation, the Office of the President for their shared commitment, saying this idea of paying or implementing this pension increment in this year would have been made a bad dream.

The ES added, “Our joint mission perceives one of sustainable growth and shared value, we look forward to achieve more milestones together and appreciate your commitment to our mission and look forward to achieving greater heights”.
The Acting National Coordinator of SERVICOM, Mrs Ngozi Akinbodewa who hailed PTAD for their transparency, added that the Directorate setting the pace for others to follow, ensuring that pensioners enjoys the fruit of their labour at the end of their service.

During her presentation, the Deputy Director, Pensioners Support, SERVICOM Department, Mrs Amina K. Abdullah said, this customer service week is for them (the staff) to reset, a time to refocus, re-energize, and recommit to serving the pensioners better.

She added, “We will use this opportunity to listen more deeply, streamline processes, close feedback loops, and remove barriers. Because when pensioners feel heard, helped, and valued, they thrive. And when they thrive, PTAD thrives.

“Their satisfaction isn’t just a metric, it’s our measure of success. The second reason is for us to celebrate our unsung heroes, the staff. Behind every resolve complaint, every timely payment, every reassuring phone call is a PTAD staff member going the extra mile”.